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Social Care Pro: [our-team] shortcode issues

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • #18679
    Phil Huhn
    Participant

    Hi:

    I love the idea of shortcodes.

    I have entered the following to my About Us page:
    [our-team show=”2″]
    When I save the page, I now get an ‘Update failed’ banner in red at the top of the page. How ever, the content was saved. How to get rid of this message?

    Secondly, I cannot find the shortcodes in the function.php. Where are they?

    I was hoping to understand if additional parameters exist. I am trying to create multiple groupings of ‘our team’

    • Board of Directors
    • Executive Team
    • Leaders

    How do I get multiple groupings of our team members?

    Additionally, the image is getting stretched. I have created a temporary page to illustrate this.

    Phil – About Us


    How to make the images normal ratio?

    Thanks,
    Phil

    #18688
    Grace Themes
    Member

    Hi,

    1. Please install the Classic Editor plugin to solve the issue of ‘Update failed’.

    2. Do you want to display Team Member by category?
    Please send your website URL and WordPress admin login details at support@gracethemes.com so we can check and assist you quickly.

    Regards
    Grace Themes

    #18701
    Phil Huhn
    Participant

    Hi:

    Per your response about ‘Update Failed’, I prefer the Gutenberg editor and when I tried the ‘Classic Editor’, it did not let me toggle between the two editing experiences. Gutenberg editor is the future of WordPress, so I strongly advise you to correct the problem to remain a viable theme company.

    Again, where is the [our-team] short code? In working with other themes, I have never been asked for an account to log into the site. I would prefer not to start. I need to know how to solve the problem.

    Additionally, the image is getting stretched. I have created a temporary page to illustrate this. The site URL is in the original post. How to correct the stretched image?

    Note: every problem is an opportunity to get better.

    Phil

    #18718
    Grace Themes
    Member

    Hi,

    The option is not available to display team member section by category.
    The Team Member shortcode (our-team) is coded in inc/custom-functions.php fle at line no. 522

    Please use Full Width page template to solve image stretching issue
    Just edit your “Phil – About Us” page and select “Full Widht” page template from Page Attribute panel.

    Regards
    Grace Themes

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