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Help with Installation

Home Support Charity Help WordPress Theme Help with Installation

This topic contains 3 replies, has 2 voices, and was last updated by  Grace Themes 2 weeks, 1 day ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #10634

    Karen Phillips
    Participant

    I started building the Charity Help WordPress Theme via WordPress but then decided to buy the full version through Grace Themes to get more features. When I go to install I get the following message.
    ***********************************
    Installing Theme from uploaded file: charity-help.zip
    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /home/waagilitynats2020/WAAGILITYNATS2020.COM/wp-content/themes/charity-help/
    Theme installation failed.
    ***********************************
    Can you please provide advice? I don’t know where to find this “Destination Folder”.

    #10664

    Grace Themes
    Keymaster

    Hi Karen,

    It seems that the theme is uploaded in the themes directory, just you need to activate it.
    Go to Appearance -> Themes -> Activate Charity Help PRO theme

    Please check the documentation
    https://gracethemes.com/documentation/charity-help-doc/#homepage-setup

    Please send your website URL and WordPress admin login details for temporary at support@gracethemes.com so we can install and setup the theme on your website quickly.

    We will happy to help you.

    Regards
    Grace Themes

    #10665

    Karen Phillips
    Participant

    Hi there,

    I was following the documentation to install but I can confirm that it is not providing me with the option to Activate at this time. I will email you the website details as requested.

    Thank you for your quick response.

    #10677

    Grace Themes
    Keymaster

    Hi,

    I have activated and setup the Charity Help PRO WordPress theme on your website.

    I have setup the header, slider and services section that like your free version of this theme.
    Now please check the documentation to customize all other homepage sections.
    https://gracethemes.com/documentation/charity-help-doc/#services

    Regards
    Grace Themes

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