[Karen Phillips]

I started building the Charity Help WordPress Theme via WordPress but then decided to buy the full version through Grace Themes to get more features. When I go to install I get the following message.
***********************************
Installing Theme from uploaded file: charity-help.zip
Unpacking the package…
Installing the theme…
Destination folder already exists. /home/waagilitynats2020/WAAGILITYNATS2020.COM/wp-content/themes/charity-help/
Theme installation failed.
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Can you please provide advice? I don’t know where to find this “Destination Folder”.

[Grace Themes]

Hi Karen,

It seems that the theme is uploaded in the themes directory, just you need to activate it.
Go to Appearance -> Themes -> Activate Charity Help PRO theme

Please check the documentation
https://gracethemes.com/documentation/charity-help-doc/#homepage-setup

Please send your website URL and WordPress admin login details for temporary at [email protected] so we can install and setup the theme on your website quickly.

We will happy to help you.

Regards
Grace Themes

[Karen Phillips]

Hi there,

I was following the documentation to install but I can confirm that it is not providing me with the option to Activate at this time. I will email you the website details as requested.

Thank you for your quick response.

[Grace Themes]

Hi,

I have activated and setup the Charity Help PRO WordPress theme on your website.

I have setup the header, slider and services section that like your free version of this theme.
Now please check the documentation to customize all other homepage sections.
https://gracethemes.com/documentation/charity-help-doc/#services

Regards
Grace Themes

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