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Report error in contact form

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This topic contains 3 replies, has 2 voices, and was last updated by  Grace Themes 2 years, 2 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #614

    Giampaolo Ribaldi
    Participant

    Hi,

    Following the short code in tutorial templates, i add this to a Contact Page:

    [contactform to_email=”test@example.com” title=”Contact Form”]

    By this, the system send an email to “test…..com” and not test….com

    For a right sending, i removed the ” ” symbol, and it work good.

    It is normal?

    Thank You.

    #620

    Grace Themes
    Keymaster

    Hi,

    To receive an email from contact form use the to_email address in double quotes

    You will just need to change the email address “test@example.com” to your own email address in short code

    [contactform to_email=”test@example.com” title=”Contact Form”]

    Regards
    Grace Themes

    #621

    Giampaolo Ribaldi
    Participant

    Hi, if i insert the double-quote in the email address, i receive an email like this:

    ————————————————————-

    This is the mail system at host w-51.th.seeweb.it.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients. It’s attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <???info@mailaddress.com???>: bad address syntax

    ———————————————————————

    The double quote are views like ???

    If i remove the double quote, the email start and arrives.

    Is it a server problem?

    #623

    Grace Themes
    Keymaster

    Hi,

    From the above email message, it seems that the double quote in contact form shortcode is not allowing email address to send as a parameter to email function.

    We have tested contact form in other server and is working fine with double quote.

    If the shortcode is working without double quote, you can use it and its’ not a server problem.

    Regards
    Grace Themes

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