Chatbots used to feel robotic – clumsy scripts that couldn’t hold a real conversation. In 2025, that’s changed. Today’s WordPress chatbots can guide visitors, answer questions, capture leads, and even help drive sales – all while saving you hours of manual work.
Whether you want a simple automated greeter or a fully AI-driven assistant, there’s a plugin to match. Below are six of the best WordPress chatbot plugins for 2025 – what they do best, where
1. Jotform AI Chatbot for WordPress
Overview
The Jotform WordPress AI Chatbot (WordPress Agent) transforms forms and site content into intelligent, conversational experiences. You can build AI assistants trained on your FAQs, pages, and documents – not just simple pop-up chats.
Features
- Easy setup: Connect your Jotform account through the free plugin.
- Customizable AI persona: Control name, avatar, tone, greeting, and chat style.
- Knowledge base integration: Train it using URLs, docs, or Q&A content.
- WooCommerce-ready: Handle product questions, orders, and cart recovery.
- Visibility controls: Choose where and when it appears.
- Style customization: Match colors, fonts, and layouts to your site design.
Pros
- Combines automation with personalized AI interactions.
- Fully customizable personality and appearance.
- Can learn directly from your site content.
- WooCommerce support for e-commerce sites.
- Free WordPress plugin available.
Cons
- May be too feature-heavy for very simple sites.
Pricing
- Free (Starter): Up to 5 chatbots
- Bronze: $34/month (billed annually) – up to 25 chatbots
- Silver: $39/month – up to 50 chatbots
- Gold: $99/month – for large teams and high limits
2. Tidio
Overview
Tidio combines live chat, automation, and AI tools into one powerful WordPress plugin. It’s especially popular with e-commerce stores that want to recover carts and provide real-time support.
Features
- Unified inbox for web, Instagram, Messenger, and WhatsApp.
- AI chatbot for automated replies to FAQs.
- Cart recovery and behavior-based triggers.
- Multilingual support for global users.
Pros
- Great free plan.
- Excellent for online shops.
- Easy WordPress integration.
- Clean dashboard with multi-channel support.
Cons
- Free plan capped at 50 conversations/month.
- Advanced features cost extra.
Pricing
- Free: 50 conversations/month
- Starter: ~$24/month
- Growth: ~$49/month
- Plus: ~$749/month (custom limits)
3. Crisp
Overview
Crisp is a communication hub that combines live chat, chatbots, email, and social messaging into one workspace. It’s a strong option for teams that want to manage everything from a shared inbox.
Features
- Live chat and chatbot in one widget.
- Shared inbox across multiple channels.
- Internal notes and conversation assignments.
- Automated chatbot triggers.
Pros
- Free plan available.
- Centralized multi-channel support.
- Mobile app for chatting on the go.
Cons
- Some features locked behind higher-tier plans.
- Focuses more on customer service than marketing.
Pricing
- Free: Core chat features, 2 seats
- Mini: €45/month
- Essentials: €95/month
- Enterprise: €295/month
4. LiveChat
Overview
LiveChat has been a leader in real-time support for years. Its WordPress plugin makes setup simple, but its true strength lies in enterprise-level features and integrations.
Features
- Proactive greetings and triggers.
- Surveys, ratings, and detailed analytics.
- Integrations with CRM, email, and analytics tools.
- Optional ChatBot add-on for automation.
Pros
- Enterprise-grade performance.
- Excellent analytics and visitor tracking.
- Huge integration library.
Cons
- Paid plans only after the free trial.
- Chatbot add-on requires an extra subscription.
Pricing
- Starter: $19/month per agent
- Team: $49/month per agent
- Business: $79/month per agent
- Enterprise: Custom pricing
- ChatBot Add-on: from $52/month
5. WPBot (by QuantumCloud)
Overview
WPBot blends rule-based automation with AI options like OpenAI and Dialogflow. It’s ideal for WordPress users who want AI capabilities without depending on external platforms.
Features
- Text and FAQ responses from the dashboard.
- WooCommerce support for products and orders.
- Multilingual capability and voice modules.
- Optional human live chat.
Pros
- Flexible tiers for different needs.
- Strong WooCommerce integration.
- Affordable for small and medium sites.
Cons
- Pro features required for AI and forms.
- Not as polished as high-end platforms.
Pricing
- Starter: $39/year
- Professional: $99/year
- Master: $189/year
6. Collect.chat
Overview
Collect.chat is a simple, no-code chatbot plugin that feels like a conversational form builder. It’s great for capturing feedback, leads, and survey responses.
Features
- Drag-and-drop chatbot builder.
- Integrations with Google Sheets, CRMs, and webhooks.
- Multi-language support (180+).
- Email notifications for submissions.
Pros
- Extremely beginner-friendly.
- Excellent for structured data collection.
- Lightweight and non-intrusive.
Cons
- No live chat support.
- Free plan limited by response volume.
Pricing
- Free: Basic plan with branding
- Lite: $18/month (annual)
- Standard: $35/month (annual)
- Plus: $69/month (annual)
- Unlimited: $299/month
How to Choose the Right WordPress Chatbot
| Your Goal | Best Fit | Why |
| AI chatbot + form integration | Jotform WordPress Agent | Combines AI, custom knowledge base, and WooCommerce support. |
| Live + multi-channel chat | Crisp or LiveChat | Team collaboration, shared inbox, and automation options. |
| E-commerce automation | Tidio | Cart recovery and proactive engagement tools. |
| Lead capture & surveys | Collect.chat | Lightweight conversational forms. |
| Hybrid rule-based & AI | WPBot | Combines OpenAI/Dialogueflow with native WP setup. |
Final Thoughts
Each of these tools brings something different to the table.
If you’re starting fresh, Jotform WordPress Agent is one of the most balanced options – powerful AI, WooCommerce-ready, and customizable. Crisp and Tidio are excellent for real-time, human + bot hybrid support. LiveChat fits enterprise teams, Collect.chat shines in feedback collection, and WPBot offers flexible AI integration.
Choose the one that fits your goals, traffic level, and budget – and your chatbot will do more than chat; it’ll work with you.